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Verizon’s being deducted from my good list

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When we purchased the iPhone 4 from Verizon for our daughter Bri, (after the much-heralded BlackBerry debacle of 2010), I thought it prudent to pick up the insurance policy from Verizon, should a terrible fate like dropping it in the commode befall the new phone.

All was well for almost a year, until several weeks ago, when the precious iPhone 4 dropped, and even though it was in one of the color-coordinated, jazzy-printed, super-protective cases that Bri received as a stocking-stuffer, the front glass still cracked. So much for color coordinated, jazzy-printed, super-protective phone cases.

Fear not — we have insurance. I’ve faithfully paid that $10-a-month for the last 11 months.

But when Bri went to Verizon to get the phone fixed, the guy there tells her, “You don’t get a free phone, and it’ll cost $179 to fix.”

“But we have insurance,” Bri says, to which the Verizon guy replied, “You don’t get a free phone, and it’ll cost $179 to fix.”

She tells me this, and I’m annoyed.

“But we have insurance! They must be pulling your chain because they see you’re a kid,” I sagely advise.

“No, mom, you don’t understand,” she says. “Apple changed it’s policy and they don’t give out new phones anymore, too many people took advantage.”

“No,” I say, “We pay our insurance to Verizon, it’s up to them to repair the glass.”

This past Sunday, I took a trip with Bri and the phone to Verizon.

“Look I have insurance, the glass is broken and someone told my daughter it was going to cost us $179 to fix. How come? I have insurance.”

“We’ll fix it but you have to pay the deductible of $179,” he informs me.

“What deductible?” I ask.

“Well you know every insurance policy has a deductible.”

Like I don’t know from a deductible.

“No one said anything about a deductible when I purchased the insurance 11 months ago,” I say. “Why would I, or anyone else in their right mind, pay for insurance if the deductible is almost the same price as what I paid for the phone last year?”

He just shook his head and smiled.

After several minutes of useless haggling, I accepted defeat and said, “Bri, you will have to live with a cracked glass ’cause as sure as god made little green apples, I am not going to pay this store one more blessed cent for this phone. Especially after blowing a whole year for a cockamamy insurance plan.

Even more annoyed, I tell the Verizon rep, “Take off the insurance. I refuse to pay for it anymore.”

So he takes the fee off, hands me a piece of paper, smiles and says, “Thanks for choosing Verizon.”

Not for Nuthin’ it was a lot easier when pay phones were on every corner and the only thing you had to worry about was having a handy wipe to clean off the mouth piece.

National Affairs columnist Joanna DelBuono appears on BrooklynDaily.com every Wednesday. E-mail her at jdelbuono@cnglocal.com.

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Reader Feedback

Baldwin4884 from California says:
I dropped my phone an really shattered the glass. I could not see some of the icons.

Went to a local shop, $79, new glass, in about 10 mins.
Feb. 15, 2012, 10:33 am
anonymous from cali says:
You do fail to mention in your article the retail price of an iPhone. Which if you didn't know is 600. Seems like a bargain to me?
Feb. 15, 2012, 12:25 pm
Scott from New jersey says:
Well first off if you bought an iPhone for $200 that is not the retail value of the phone it's actually between $650-850 depending on its size. The next issue is you do not take an insurance policy on an iPhone when apple offers the apple care plus protection plan which is $100 for 24 months of coverage and you can get 2 replacement phones at $50 per deductible. This guy who wrote this article obviously has no clue about electronics so let him be a critic when his own daughter is too clumsy to take care of her phone. My parents never babied me with my cell phones and if I broke one I paid for the replacement and after doing that once an laying $500 out you can sure bet I never broke a phone since. I have had cell phones for 9.5yrs now 3 with Nextel and the last 6.5 with verizon. You will not find a better provider on the market compared to VZW so good luck.
Feb. 16, 2012, 1:37 am
Ann from Got out alive says:
If it isn't too bad, you can buy that stick on screen protector stuff, otherwise the cracks will get worse and you could get glass shards in fingers.
March 2, 2012, 12:51 pm

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